Terms and Conditions

Last updated: January 2026

These Terms and Conditions (“Terms”) govern your access to and use of our online herbal store, including the purchase of any products offered through our website. By accessing our website or placing an order, you agree to be bound by these Terms.

  1. Definitions
  • “Seller”, “We”, “Us”, “Our” refers to the owner and operator of the online herbal store, Forever Herbs, operating globally.
  • “Customer”, “You”, “Your” refers to any individual or entity who accesses the website or purchases products from the Seller.
  • “Website” refers to the online store operated by the Seller, including all related pages, content, and services.
  • “Products” refers to all herbal products, supplements, teas, remedies, and related items offered for sale on the Website.
  • “Order” refers to a request made by the Customer to purchase Products from the Website.
  1. Eligibility

By placing an Order, you confirm that:

  • You are at least 18 years old, or the age of legal majority in your country of residence.
  • You are legally capable of entering into a binding contract.
  1. Products and Information Disclaimer
  • Our Products are herbal and natural products intended for general wellness purposes only.
  • Product descriptions are provided for informational purposes and are not intended to diagnose, treat, cure, or prevent any disease.
  • You should consult a qualified healthcare professional before using any herbal products, especially if you are pregnant, nursing, taking medication, or have a medical condition.
  • Individual results may vary.
  1. Pricing and Payment
  • All prices are displayed in GBP (or other currencies as displayed at checkout) and are subject to change without notice.
  • Prices do not include applicable taxes, customs duties, or import fees unless stated otherwise.
  • Payment must be made in full at the time of placing an Order using the payment methods available on the Website.
  • We reserve the right to refuse or cancel any Order due to pricing errors, suspected fraud, or availability issues.
  1. Orders and Acceptance
  • Placing an Order constitutes an offer to purchase Products.
  • An Order is only accepted once we have confirmed dispatch of the Products.
  • We reserve the right to limit quantities or refuse Orders at our sole discretion.
  1. Shipping and Delivery
  • We offer global shipping to most countries worldwide.
  • Free shipping is available for orders delivered within the United Kingdom (UK) only.
  • Shipping fees for international orders will be calculated and displayed at checkout.
  • Estimated delivery times are provided for guidance only and are not guaranteed.
  • International deliveries may be subject to delays due to customs processing, local regulations, or courier issues.
  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
  • We are not responsible for delays, seizures, or refusals caused by customs authorities.
  1. Customer Responsibilities

By using the Website and purchasing Products, you agree to:

  • Provide accurate, complete, and up-to-date information when placing an Order.
  • Ensure that the Products you order are legal to import and use in your country.
  • Use Products strictly in accordance with the provided instructions and recommendations.
  • Not misuse the Website or engage in fraudulent, unlawful, or abusive behaviour.
  1. Returns and Refunds Policy

8.1 Refund Eligibility

Due to the nature of herbal products:

  • Opened or used Products are not eligible for return or refund, unless defective or incorrect.
  • Unopened and unused Products may be returned within 14 days of delivery, at the customer’s expense, subject to approval.

8.2 Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect Product, you must contact us within 24 hours of delivery with photographic evidence.
  • Approved refunds or replacements will be issued at our discretion.

8.3 Refund Method

  • Refunds will be processed to the original payment method.
  • Shipping costs are non-refundable unless we caused the error.
  1. Cancellations
  • Orders may only be cancelled before they have been dispatched.
  • Once an Order has been shipped, it cannot be cancelled.
  1. Limitation of Liability
  • To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Products or Website.
  • Our total liability for any claim shall not exceed the amount paid for the Product in question.
  1. Intellectual Property
  • All content on the Website, including text, images, logos, and designs, is owned by or licensed to us.
  • You may not copy, reproduce, or distribute any content without our prior written consent.
  1. Privacy
  • Your personal information is handled in accordance with our Privacy Policy.
  • By using the Website, you consent to the collection and use of your information as described therein.
  1. Governing Law
  • These Terms shall be governed by and construed in accordance with the laws of England and Wales.
  • Any disputes shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.
  1. Changes to These Terms
  • We reserve the right to update or modify these Terms at any time.
  • Changes will be effective immediately upon posting on the Website.
  1. Contact Information

If you have any questions about these Terms, please contact us at:

Email: info@foreverherbs.co.uk